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Along these lines if you're going to say something like "I don't understand..." or "I want someone to tell me..." or "you didn't explain ____ very well", please leave your email address or telephone number so Steve can get back to you. Steve Dasseos (the President of Trip Insurance Store.com) has the results of this form emailed to him directly. Steve responds personally, too.
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PS - Even though TripInsuranceStore.com is world's the most informative travel insurance website, you are still responsible to know what's in your policy's Certificate of Coverage. Click here to get each plan's Certificate of Coverage.